What if my physical Visa card is lost or stolen?
Can I use my digital wallet overseas?
What should I do with my digital wallet when I receive a new or a replacement card?
What if I suspect fraudulent transactions on my digital wallet?
Whether you use a digital wallet or a physical Visa card and you pay with Visa (CR), you are protected with Visa Zero Liability# against fraudulent transactions.
If you think a transaction looks suspicious, contact Heritage’s Contact Centre on 13 14 22 with details of your concerns at hand. Visit our Disputed Transaction page for information on how to dispute a transaction.
If I sell or give my device to someone else, what will happen to the digital wallet information in the device?
If I lose my device and if someone starts using it to make purchases, am I liable for those purchases?
How will digital wallet purchases appear on my statement?
What payment information will be on my receipt when I pay with a digital wallet?
A complete range of how to's and step-by-step guides to help you with your internet banking at Heritage.