Member Centre

Our financial performance, policies and annual general meeting information.

Financial Reports

In March 2023, Heritage Bank entered a new phase in our history, by merging with People's Choice Credit Union to create a new national mutual - People First Bank. On this page are links to our organisations historical reports.

People First Bank delivers strong results as digital platforms near launch
People First Bank has reported another year of strong results for the year ending 30 June 2025, achieving solid growth across lending, deposits and customers while advancing major technology and community initiatives.
Annual General Meeting

We invite our members to attend our Annual General Meeting (AGM), to hear firsthand about our performance and future plans for the Bank. At these meetings, members have the opportunity to raise matters with the Board and ask questions of our current external auditor regarding the Auditor's Report. The AGM is generally held in October each year and announced here prior to the event. 

Merger news

In March 2023, Heritage Bank entered a new phase in our history, by merging with People’s Choice Credit Union to create Australia’s leading member-owned banking organisation. With approximately 720,000 members, 1,900 employees, 95 branch and service locations across Australia, and more than $23 billion in total assets. As a merged organisation, we remain absolutely committed to the interests of our members and to contributing to the communities we serve.
 
We have commenced an exciting journey to bring together our people, processes and technology under a single new brand.
 
People First Bank is our new brand that says exactly what we’re all about: people.
 
We’re taking a phased approach to introducing all aspects of the new brand which we intend to roll out across branches, products, digital channels, sponsorships and the community over time.
 
While our name and brand will change, our commitment to our people and local communities as well as our dedication to serving our members stays the same. People First. It's a promise.
Learn more
Who we are

Our Directors & Management
Meet the leaders who help make Heritage Bank what it is today.
Our Board Charter
This Charter outlines the role, responsibilities, membership and operation of our Board, adopting principles of good corporate governance and practice.
Our Commitment to Gender Equality

Workplace Gender Equality Agency Reporting

We are committed to advancing gender equality in our organisation. Each year we complete a report for the Workplace Gender Equality Agency to meet our obligations under the Workplace Gender Equality Act 2012.

Our 2024-25 report has been lodged with the Agency and is reflective of our workforce as at 31 March 2025.

Click here to view statement
Our Policies

We operate under a constitution and recognise the importance of embedding sustainable and ethical business practices in our operations. 
Sustainability
Heritage Bank exists to serve the interests of our members, and their communities, not to maximise profit for shareholders
Learn more
Our Code of Conduct
Our Code of Conduct sets the expectations for how we act, how we solve problems, and what’s important to us.
Learn more
Constitution
We operate under a constitution which outlines the rules of our operation, including what it means to become a member. View our constitution to learn more about how we operate.
Learn more
Elect how to be sent copies of Annual Reports & Notices of General Meetings
Use our online form to tell us how you'd like to receive certain corporate documents such as our Annual Reports & Notices of General Meetings.
Learn more
Whistleblowers Protection Policy
We place great importance on fostering a culture that encourages staff and others to speak up about issues and conduct that concern them.
Learn more
Member Commitment

What motivates us isn’t how much profit we can make, it’s about making people’s lives better. People First. It's not just a slogan, it's a promise. We support our members, and their wider communities, by making a positive difference through a diverse range of community and charitable initiatives.
Customer Report
Read our latest Customer Report that includes updates on our key sustainability commitments, transformation and our community support initiatives. 
Learn more
Heritage in the community 
Learn about the community initiatives we're supporting, including our annual Photographic Awards.
Learn more