Contact us

If you've forgotten your login password, or you are locked out of your account we'll need to speak to you to provide you a new password.

1. Call us on 13 14 22 or visit your local branch.
2. Get issued a temporary password.
3. Login to Heritage Online on your desktop computer or mobile browser with the temporary password.
4. Follow the prompts to set up a new password for your account. Make sure you log in within 7 days of receiving your temporary login password so that it does not expire.

Note: For your security, if your account is two-to-sign, two account holders will be required to complete and sign a form to reset your login password. Call us on 13 14 22  or visit your local branch for more information.

To order a Visa Debit Card on your existing Heritage transaction account, you can:

• Submit a secure 'Contact Us' enquiry when logged into Heritage Online or your Mobile Banking App;
• Call us 24/7 on 13 14 22; or
• Visit your local branch.

Note: For joint accounts or enquiries about ordering a Visa Debit Card for your child, please contact us. If you cancelled an existing card in Heritage Online or the Mobile Banking App due to being lost, stolen or damaged, a new card will be ordered automatically for you.

New to Heritage?

Get your free Visa Debit Card when you open a Simply Access transaction account online or visit your local branch.

Apply now

Postal Address

The postal address for Heritage Bank is:

Heritage Bank
PO Box 190
TOOWOOMBA QLD 4350

Depending on the type of document you are sending us, you may be instructed to address your letter to a specific team or department. If you are unsure of the team or department your mail should be addressed to, you can contact us on 13 14 22. 

Head Office

The registered physical address for Heritage Bank is:

Heritage and People's Choice Limited
400 Ruthven St
Toowoomba QLD 4350