Get in touch

Email us

Phone us

Call 13 14 22

Our Contact Centre is based in Queensland and available 24 hours x 7 days per week.

Call +61 7 4694 9000 from overseas

Hardship Assistance

Call 1800 222 030 for hardship assistance

Email us

Email info@heritage.com.au

Heritage Access Line

Call 13 14 22 for telephone banking

Fax 

Loans: (07) 4694 9783
Other Accounts: (07) 4694 9782

Head Office

Heritage Bank Limited
ABN 32 087 652 024
AFS Licence No. 240984
Australian Credit Licence 240984

6th Floor
400 Ruthven St
TOOWOOMBA QLD 4350

Postal Address
PO Box 190
TOOWOOMBA QLD 4350

Media Contact
Andrew Fox
Manager, Corporate Communications
0419 714 204
heritagepr@heritage.com.au

Lost / Stolen Cards

To report a lost, stolen or damaged card:
Login to your Mobile Banking App, go to ‘Manage Cards’ and follow the prompts to cancel your card. Alternatively, cancel your card in Heritage Online or call 1800 076 037. If overseas, call +617 4694 9139. 

If you notice any unauthorised transactions, we can help you dispute a transaction.

Serving Legal Documents

Statutory notices and legal documents such as subpoenas, garnishee orders, writs and notices to produce can be served on Heritage Bank Limited by mail or by hand delivery to its registered office. The address for service is as follows:

The Proper Officer
Heritage Bank Limited
6th Floor, 400 Ruthven St
TOOWOOMBA QLD 4350

For any queries related to the service of legal documents, please contact us via email at info@heritage.com.au.