Receive Money From Overseas

If you need to receive regular or one-off foreign currency payments to your Heritage bank account, our Inward Telegraphic Transfer service can help you receive your money directly into your account. Complete the online form through Western Union Business Solutions to get the details you need to provide your sender.


An Inward Telegraphic Transfer (also known as an “Inward Wire”) is an electronic transfer of funds directly credited to your account from an overseas remitter.

In most cases a telegraphic transfer is the quickest way to receive funds from abroad. A telegraphic transfer will normally take four business days to be credited to your account, although this can never be guaranteed.

Better value for you

You are not charged a beneficiary deduct fee, so you will receive the full amount of your incoming payment. Please note that Heritage and Western Union Business Solutions do not apply a fee. However, in some instances intermediary banks may levy a fee.

Better value for senders

The transaction is completed as a local transfer.

Peace of mind

Senders can be confident that their payments are being handled by foreign exchange specialists with reliable systems ready to deliver their payments fast.

How do I receive money from overseas with a Inward Telegraphic Transfer?

Step 1

Contact Heritage to ensure your account has adequate and up-to-date identification is recorded for you to receive an Inward Telegraphic Transfer.

Step 2

Follow this link to the Western Union Business Solutions website and complete our online form.

Step 3

Choose the country you are receiving funds from.

Step 4

Complete the relevant information in the online form.

Please ensure that you double check that the BSB and account numbers are correct. Western Union and Heritage Bank do not cross check the account number with the account name submitted. Western Union and Heritage Bank are entitled to rely on the account number as your instructions to transfer money to that bank account. It may not be possible to recover funds from an unintended recipient if you provide the incorrect bank account details.

Step 5

Once you are satisfied the information you have entered is correct select submit. You will then be presented with the PDF deposit instructions. Please save it for your reference and email it to the sender/ follow payment instructions.

Step 6

Ask the sender to;

  • present these instructions to their bank when sending the payment to you.
  • deposit the amount into the dedicated Western Union account as stated in the instructions in local currency and not in AUD.
  • instruct bank teller to include the “Payment Notes” in the bank’s reference field as specified in the PDF deposit instructions.

How does an Inward Telgraphic Transfer work?

The remitter should send the funds in their own currency, and Western Union Business Solutions will convert them into Australian Dollars before forwarding to Heritage for credit to your account. Funds can be received in a range of currencies.

Download the full list of currencies available.

Please note that Heritage Bank and Western Union Business Solutions do not apply a fee. However, in some instances intermediary banks may levy a fee.

Can I negotiate the exchange rate for an Inward Telegraphic Transfer?

No. The exchange rate is set by Western Union Business Solutions and cannot be negotiated.

How long does it take receive money from overseas into my account?

The time it takes to receive the money into your account with an Inward Telegraphic Transfer depends on what country it is coming from. As a guide, your money will generally be available in four working days, however this cannot be guaranteed.

Our team is available to help you with all your international banking needs, including troubleshooting and what to do if you're travelling overseas. 

Tap here for live assistance.

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