Frequently Asked Questions

If you believe your computer may have been compromised: 

• Disconnect your computer from the internet.
• Contact a reputable, local computer support company and have them fully remove any malicious software. Do not accept the assistance of someone contacting you where you haven’t initially asked for help. 
• Please contact us, as well as your other financial institutions, as soon as possible.

Any claims resulting from such activity will be assessed on the details of each individual incident.

You can also read our guide on Ways to Bank Securely for tips on keeping your computer safe in the future.