Frequently Asked Questions

How do I temporarily lock my card or stop certain card transactions?

Misplaced Card - Temporary Lock

If you have misplaced your card, you can apply a temporary lock while you look for it. 

  1. Select ‘Manage Cards’ from the home page of your Mobile Banking App.
  2. Select the card you would like to apply the lock to.
  3. Select 'Lock card’ and follow the prompts.
  4. To unlock the card once you have found it, select the card that has been locked and tap the button to Unlock the card.

Note: This lock can only applies to the card selected. Any additional cards on your account will not be locked.

Card Payment Settings

If you'd like to block online, international in-store or all card payments, you can do so in the Mobile Banking App.

  1. Select ‘Manage Cards’ from the home page of your Mobile Banking App.
  2. Select the card you would like to manage payment settings for.
  3. Select 'Payment Settings’ and choose all card payments, online payments or international in-store payments.
  4. Follow the prompts to allow or disable.
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