Frequently Asked Questions
How do I order a new Visa Debit Card?
To order a Visa Debit Card on your existing Heritage transaction account, you can:
- Submit a secure 'Contact Us' enquiry when logged into Heritage Online or your Mobile Banking App;
- Call us 24/7 on 13 14 22; or
- Visit your local branch.
Note: For joint accounts or enquiries about ordering a Visa Debit Card for your child, please contact us. If you cancelled an existing card in Heritage Online or the Mobile Banking App due to being lost, stolen or damaged, a new card will be ordered automatically for you.
New to Heritage?
Get your free Visa Debit Card when you open a Simply Access transaction account online or visit your local branch.
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Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.