26 March 2021
Heritage Bank is urging residents impacted by the extreme weather and flooding events across Queensland and New South Wales to be on the lookout for scammers posing as government employees, financial institutions, insurers or charity groups.
Scammers may deploy various tactics to take advantage of people in vulnerable circumstances, like the recent flooding events, to steal their personal details and money.
According to the Insurance Council of Australia, more than 5,000 insurance claims were lodged over the weekend, with insurers aiming to fast-track the processing of claims for flood-impacted policyholders. The amount lost to rebate scams is also on the rise. In December 2020, ACCC’s Scamwatch recorded a 300% increase from the previous year.
Scammers often follow disasters closely and target individuals and associated groups that have been impacted or are involved in the recovery. It’s important to remember that government departments will never randomly phone or send text messages to initiate a benefit claim.
Things to keep in mind:
As always, if you have concerns about the security of your Heritage account, please contact us immediately on 13 14 22.
More online security tips from Heritage are available here.