Scam warning: fraudsters are impersonating Heritage Bank
Be aware of an SMS scam where fraudsters are pretending to be from Heritage Bank requesting a response about an unusual transaction.
Worried about a scam? Get in touch as soon as possible on 13 14 22
About this Rate
18 March 2025
We’ve received reports of an impersonation scam via SMS – an example is pictured below.
Scammers are pretending to be Heritage Bank by sending an SMS reporting an unusual payment that has been detected. They then ask for a response to report if the transaction was authorised or not. This is then followed up with a call from a person impersonating Heritage Bank.
What you need to know
- Be on alert for calls and SMS claiming to be from Heritage. If you are unsure, disconnect the call, screenshot the message and delete it, and call us on 13 14 22 to report your concerns.
- Our team will never contact you asking you to move funds to another account.
- We will never ask you to reveal a One Time Password (OTP) to us – that is private and individual to you. If you share your OTP, you may fail to meet Heritage Bank’s passcode requirements which could result in you being liable for losses arising from unauthorised transactions on your account.
- While Heritage may send information, or confirm receipt of items by SMS and email, we will never send requests for you to share personal security details such as your PIN, CCV number, internet banking passwords or credit card details.
- Our Fraud Team prioritises your account security. Learn more about how we protect you from fraud.
What you need to do
We encourage our members to Stop. Think. Challenge. to be on guard against scams.
Always check the authenticity of any unsolicited call, email or message claiming to be from Heritage. You can confirm if the communication is genuine by calling Heritage directly on 13 14 22 or emailing info@heritage.com.au.
If you are concerned about the security of your account, it’s very important you change ALL your Heritage Online passwords and call us immediately on 13 14 22.If you have been a victim of a scam, please report it to Heritage and your other financial institutions as soon as possible. Once you have done so, you can also report it to the ACCC via the report a scam page to help protect others from similar scams.
Share this information to help spread the word to your friends and family.
