Scam warning: Fraudsters are impersonating Heritage Bank
Be aware of scammers pretending to be from the Heritage Bank Fraud team.
Worried about a scam? Get in touch as soon as possible on 13 14 22About this Rate
2nd August 2024
We have been alerted that scammers are sending SMS messages and calling members pretending to be from the Heritage Fraud team. Reports tell us the scammers are sending an SMS (pictured below) saying you will soon receive a call from the fraud team, making the call feel even more legitimate. You may be asked to transfer money, hand over banking information and One Time Passwords (OTP), PIN, internet banking passwords or other personal details.
What you need to know
- Be on alert for calls claiming to be from Heritage. If you are unsure, disconnect and call us back on 13 14 22. The Heritage Fraud team will not be offended and we encourage you to do this
- Our Fraud team will never contact you asking you to move funds to another account
- We will never ask you to reveal a One Time Password (OTP) to us – that is private and individual to you. If you share your OTP, you may fail to meet Heritage Bank’s passcode requirements which could result in you being liable for losses arising from unauthorised transactions on your account
- While Heritage may send information, or confirm receipt of items by SMS and email, we will never send requests for you to share personal security details such as your PIN, CCV number, internet banking passwords or credit card details
- Our Fraud team prioritises your account security. Learn more about how we protect you from fraud
What you need to do
We encourage our members to Stop. Think. Challenge. to be on guard against scams.
Always check the authenticity of any unsolicited call, email or message claiming to be from Heritage. You can confirm if the communication is genuine by calling Heritage directly on 13 14 22 or emailing info@heritage.com.au.
If you are concerned about the security of your account, it’s very important you change ALL your Heritage Online passwords and call us immediately on 13 14 22.
If you have been a victim of a scam, please report it to Heritage and your other financial institutions as soon as possible. Once you have done so, you can also report it to the ACCC via the report a scam page to help protect others from similar scams.
Share this information to help spread the word to your friends and family.
