Heritage Bank introduces digital Verification of Identity service

25 May 2020

Heritage Bank has today made the lending process easier for broker partners by launching a digital Verification of Identity (VOI) solution.

Heritage announced it will partner with technology company InfoTrack to provide the digital VOI service, effective from today. 

Heritage’s Head of Broker Distribution Stewart Saunders said this was fantastic news in the current COVID environment, as it means the verification process for home loans can be completed digitally, without the borrower having to physically be present.

“Where possible, we still prefer borrowers to have their identity verified face-to-face by their broker, Heritage staff member, solicitor or accountant,” Mr Saunders said. 

“However, we know that in the COVID environment, face-to-face VOI is not always possible.

“Having the new digital VOI process as an option is great news for brokers and their clients. It gets rid of a major potential hurdle in the application process and helps ensure a simpler and easier lending experience for all.”

“The digital VOI process is extremely simple for customers to complete by securely uploading photos of their ID documents and taking a quick video selfie.  The platform then verifies the documents via DVS services, completes facial recognition and two-factor authentication, and provides the completed VOI certificate back to Heritage Bank.”