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The Customer Owned Banking Code of Practice was introduced by the Customer Owned Banking Association, the leading body for Australian mutual financial institutions including mutual banks, building societies, credit unions and friendly societies. The Code outlines 10 key promises to ensure Heritage continues to be fair and ethical when dealing with you.
The Code of Practice helps you easily understand Heritage's products and services. It will:
Heritage is committed to the Customer Owned Banking Code of Practice and its 10 key promises. These promises are: