Frequently Asked Questions

What is the virtual (floating) keyboard option on the login page?

The virtual (floating) keyboard is an option for you to use when logging into Heritage Online on your desktop computer. The virtual keyboard moves to a different section of the screen after each character is entered. 

The online security environment has changed a lot over the years since we first introduced the floating keyboard. We've continued to add other layers of security and now have an online banking system that protects customers without needing the floating keyboard.

We do know some customers appreciate having the option to keep using the floating keyboard, so it's still available in the desktop version when using Heritage Online.

More help

Online security when using computer
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