Troubleshooting tips

Learn how to clear cookies and check your web browser version with our helpful how-to videos.

How to

How to clear cookies on your computer

Watch the how-to video below to learn how to clear cookies on your computer.

Please note, clearing cookies will also log you out of any websites you are currently logged into. Internet Explorer is no longer a supported browser for Heritage Online. Refer to our system requirements.

How to check your browser version

Watch a how-to video below to learn how to check your browser version. Please note that Internet Explorer is no longer a supported browser for Heritage Online. Refer to our system requirements.

Our Contact Centre is here to help you with internet banking, account troubleshooting, card management and lots more.

Call our internet banking support line on 1300 722 767 or tap here for live assistance.