Troubleshooting tips

Learn how to clear cookies and check your web browser version with our helpful how-to videos.

How to

How to clear cookies on your computer

Watch the how-to video below to learn how to clear cookies on your computer.

Please note, clearing cookies will also log you out of any websites you are currently logged into. Internet Explorer is no longer a supported browser for Heritage Online. Refer to our system requirements.

How to check your browser version

Watch a how-to video below to learn how to check your browser version. Please note that Internet Explorer is no longer a supported browser for Heritage Online. Refer to our system requirements.

Prefer printed instructions? Download the steps here.

Popular help guides

How to reset my forgotten password

If you've forgotten your password we'll need to issue you with a new one. Contact our internet banking support line on 1300 722 767.

Update my address, phone number or email address

Update your contact details when logged into Heritage Online, over the phone or in person.

How do I view my interest year to date?

To view your interest year to date, login to Heritage Online, go to the Accounts menu and select View Interest Year to Date.

Internet banking help centre

A complete range of how to's and step-by-step guides to help you with your internet banking at Heritage.

We're here to help

Our Contact Centre is here to help you with internet banking, account troubleshooting, card management and lots more.

Call our internet banking support line on 1300 722 767 or tap here for live assistance.