Frequently Asked Questions

How do I activate online redraw?

1. Check your eligibility for online redraw. Contact us on 13 14 22 or talk to your local branch to see if your loan is eligible for the online redraw feature.

2. Make sure you're registered for Heritage Online to access the online redraw feature via internet banking or our Mobile Banking App.

3. Complete the applicable Online Redraw Authority form below and return it to us. It will need to be signed by all borrowers on the loan (excluding Guarantors).

4. Once we receive your form and confirm it is signed by all borrowers, we will activate the online redraw feature on your loan within two business days.

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.