Frequently Asked Questions

How do I set up biometric login?

You will need to ensure that you have already registered biometrics on your device in order to use them to login on your Mobile Banking App. You can usually do so in the security settings on your device. 

Once your biometrics are set up on your device you can register to use either your face or fingerprint to login to your Mobile Banking App.

  1. Login into the Mobile Banking App
  2. Go to Settings and select the option for Fingerprint/Face Login
  3. Scan your fingerprint to register for Fingerprint/Face Login

You’ll then be able to login using your biometrics, once the scan successfully matches what is already registered on your device.

To protect your security we recommend that you only load your own fingerprint or face onto your device so that you are the only person who can access your Mobile Banking App. 

More help

Online security when using computer
Latest scam alerts & fraud protection
Stay scam aware with our latest scam and security alerts. Browse our frequently asked questions and learn how we protect you from fraud at Heritage Bank.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.